Welcome to Cycle Parts Shop’s FAQ section! As fellow cycling enthusiasts, we’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Contact our support team at [email protected].

About Our Shop

What kind of products does Cycle Parts Shop specialize in?
We specialize in premium cycling components and accessories for all types of riders. Our inventory includes everything from essential bike parts (brakes, bearings, drivetrain components) to accessories (helmets, locks, bags), and even complete bikes including BMX and dirt bikes. Whether you’re a competitive racer or a weekend trail rider, we’ve got the gear to keep you rolling.
What makes Cycle Parts Shop different from other online bike stores?
Three key things set us apart:
  • Rider-first shipping: We’ve optimized our shipping specifically for bike components with secure packaging and real tracking
  • Urgent delivery options: Our Standard Shipping gets parts to racers and time-sensitive repairs in 10-15 days
  • Global expertise: We’re certified to safely ship specialized items like e-bike batteries internationally

Product Questions

How do I know if a part is compatible with my bike?
Each product page includes detailed specifications. For technical components (like brake parts or bearings), we list compatible models and systems. When in doubt, email our support team with your bike make/model and the product you’re considering – we’re happy to verify compatibility.
Do you carry parts for electric bikes?
Yes! We stock e-bike batteries, chargers, and other specialty components. Look under “Batteries & Chargers” in our menu. Note that we’re certified to ship lithium batteries safely – an advantage over many competitors.
Can I order a complete bike from your shop?
Absolutely. We offer a selection of bikes including BMX, dirt bikes, and balance bikes. These ship via our Standard Shipping option only (due to size/weight) and may have slightly longer processing times for proper packaging.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted connections.
How do I track my order?
You’ll receive tracking information via email as soon as your package leaves our Kansas City warehouse. Click the tracking number in your email or visit the carrier’s website (DHL, FedEx, or EMS depending on your shipping method) for real-time updates.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify an order. Once shipped, changes can’t be made.

Shipping & Delivery

What are my shipping options?
Standard Shipping (Recommended for Urgent Orders)
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Cost: $12.95 flat rate
• Best For: Racers needing components quickly or time-sensitive repairs
Free Shipping (Great for Budget-Conscious Cyclists)
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Cost: Free on orders over $50
• Best For: Non-urgent orders or large purchases
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions where carrier restrictions apply. During checkout, your cart will automatically show delivery availability for your location. Note that international orders may be subject to customs fees in your country (not included in our prices).
How long does order processing take?
Our team carefully picks and packs all orders within 1-2 business days. During peak seasons (like pre-race periods), processing may occasionally take up to 3 days – we’ll notify you if this affects your order.

Returns & Warranty

What is your return policy?
We offer a 15-day return window from the delivery date. To be eligible:
  • Items must be in original, unused condition with all packaging
  • Contact us at [email protected] to initiate the return
  • You’re responsible for return shipping costs unless the item arrived damaged or incorrect
Pro Tip: For faster resolution, include your order number and photos of any damaged items in your initial email.
What if my item arrives damaged?
We take special care in packaging bike components, but if damage occurs:
  1. Keep all original packaging
  2. Take photos of the damage and packaging
  3. Email us at [email protected] within 3 days of delivery
We’ll arrange a replacement or refund and handle any claims with the carrier.
Do your products come with manufacturer warranties?
Most components include manufacturer warranties (varies by brand). We’re happy to facilitate warranty claims – contact us with your order details and we’ll guide you through the process with the manufacturer.

Technical Support

Can you help with installation advice?
While we can’t provide full installation services remotely, our team can offer general guidance for many components. For technical parts (like hydraulic brakes or drivetrain components), we recommend consulting a professional bike mechanic or the manufacturer’s installation guides.
My battery/electrical component isn’t working – what should I do?
First, check all connections and consult the manual. For persistent issues:
  • Stop using the component immediately
  • Contact us with details about the issue
  • We’ll coordinate with the manufacturer for troubleshooting or replacement
Safety note: Never attempt to repair lithium batteries yourself.
Still have questions? Our support team of fellow cyclists is ready to help! Email us at [email protected] and we’ll respond within 24 hours (usually much faster).

Happy Riding,
The Cycle Parts Shop Team